---
title: "Why do I have to click the call button multiple times before being able to connect to the call?"
slug: "why-do-i-have-to-click-call-button-multiple-times-before-connect"
updated: 2026-10-15T01:09:20Z
published: 2026-10-15T01:09:20Z
canonical: "help.servicetitan.com/why-do-i-have-to-click-call-button-multiple-times-before-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I have to click the call button multiple times before being able to connect to the call?

## Problem

You need to click the customer's phone number multiple times to make an outbound call.

## Solution

The Click-To-Call function may depend on the performance of your browser. Clear the cache of your browser to solve this issue

### Clear the cache

1. On your computer, open *Google Chrome*.
2. At the top right, click **More** and then **Clear browsing data.** A new window opens.
3. Select the **Advanced** tab.
4. From the *Time range* dropdown, select **All time**.
5. Select **Cookies and other site data** and **Cached images and files**.
6. Click **Clear data**.

![Cursor clicking Clear data](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-do-i-have-to-click-the-call-button-multiple-times-before-being-able-to-connect-to-the-call-image-ebwpf5d8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A43%3A18Z&se=2026-10-31T02%3A43%3A18Z&sr=c&sp=r&sig=LiKjXCY7SqCajfHGvlf5qlo%2FgWUSqVHzHaJLhMHaWR0%3D)