---
title: "Why didn't my form email alert send for a specific job?"
slug: "why-didn-t-my-form-email-alert-send-for-a-specific-job"
updated: 2026-10-15T00:41:20Z
published: 2026-10-15T00:41:20Z
canonical: "help.servicetitan.com/why-didn-t-my-form-email-alert-send-for-a-specific-job"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn't my form email alert send for a specific job?

## Problem

The email alert for a form was not sent when it was completed on a job. The alert was sent for other technicians. The email was not found in the spam folder. The email address [alerts@servicetitan.com](http://alerts@servicetitan.com) is not marked as spam.

## Solution

Follow the steps below to solve the issue.

### Check form settings

1. In ServiceTitan, go to the top toolbar and click **Settings**.
2. In the side panel, click **Operations > Forms**.
3. Edit a form and ensure the alert settings are correct. For more, see [Set up your form](/construction/docs/create-a-form-in-servicetitan-1#set-up-your-form).

### Verify email delivery

1. Check if the email was delivered using [Sendgrid](https://sendgrid.com/en-us).
2. Look for any delivery errors.

### Check spam folder

Go to your email's spam folder and ensure the email is not there.

### Whitelist email address

In your email settings, add alerts@servicetitan.com to your safe sender list.

### Test with technician

When possible, ask the technician to fill out a new form. Check if the alert is sent.

### Monitor future alerts

Keep an eye on future alerts to see if the issue happens again.