---
title: "Why did the employee receive form email without alerts setup?"
slug: "why-did-the-employee-receive-form-email-without-alerts-setup"
updated: 2026-10-15T00:41:38Z
published: 2026-10-15T00:41:38Z
canonical: "help.servicetitan.com/why-did-the-employee-receive-form-email-without-alerts-setup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did the employee receive form email without alerts setup?

## Problem

You received an automated email with a completed form attachment but have no alerts set up for form completion emails.

## Solution

### Check if the form was sent manually

1. Go to the specific job number in ServiceTitan.
2. Scroll down to the *History* section.
3. Review the Audit Trail entries. ![History section showing audit trail and appointment updates for David.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-did-the-employee-receive-form-email-without-alerts-setup-image-vbogogdc.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A45Z&se=2026-10-31T03%3A38%3A45Z&sr=c&sp=r&sig=cIlnhPDjh5nnhd9yxK7FYfTmxbRlHEvx2m20IBKDDhM%3D)
4. Look for manual form sending activity by the technician.
5. Confirm the technician sent the form manually rather than through automated alerts.

> [!NOTE]
> **Note:** There is no way to prevent technicians from emailing forms as long as they have access to the forms feature. Consider communicating directly with technicians about your preferred form submission process.

A downloadable log of who changed what record and when.

**What it does:** Provides change history for accountability, error investigation, and compliance across teams.

**Also called:** Change history

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)