---
title: "Why can’t the technician see the discount in ServiceTitan Mobile?"
slug: "why-can-t-the-technician-see-the-discount-in-servicetitan-mobile"
updated: 2026-10-15T01:16:17Z
published: 2026-10-15T01:16:17Z
canonical: "help.servicetitan.com/why-can-t-the-technician-see-the-discount-in-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t the technician see the discount in ServiceTitan Mobile?

## Problem

The technician can't see the discount in the *Discounts and Fees* section in ServiceTitan Mobile.

## Solution

The technician should be able to see the discount on their mobile device.

### Check your discounts and fees

1. In ServiceTitan, go to the navigation bar and click **Pricbook**.
2. In the side menu, click **Discounts & Fees**.
3. Find the discount that is not showing up for the technician.
4. Click ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D) .
5. Scroll down to the **Categories** field and assign a *Discounts and Fees* category to the discount.
6. When finished, click **Save**.
7. Ask the technician to refresh the mobile app by tapping **Sync** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-sync.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D) , then **Sync changes**.
8. If the discount still does not appear, instruct the technician to sign out of the app.
9. Have the technician sign back into the app.
10. Check if the discount now appears in the *Discounts and Fees* section.