---
title: "Why can’t my technician dispatch themself?"
slug: "why-can-t-my-technician-dispatch-themself"
updated: 2026-10-29T12:35:27Z
published: 2026-10-29T12:35:27Z
canonical: "help.servicetitan.com/why-can-t-my-technician-dispatch-themself"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t my technician dispatch themself?

## Problem

A technician doesn't see the *Dispatch* option in ServiceTitan Mobile or the Field Mobile App.

## Solution

1. Make sure the technician is *Checked-In* on the Dispatch Board. For more, see [Configure Dispatch Board appearance and settings.](/construction/docs/configure-dispatch-board-appearance-and-settings#manage-technicians)

> [!NOTE]
> **Note:** Check In is not the same as Clock In. Check In determines which technicians show up as available to work.
2. Go to **Settings > People > Technicians**.
3. Click **Edit** next to the technician who cannot dispatch.
4. Go to the **Permissions** tab and make sure the *Dispatch to job* permission is enabled.
5. Go to the **Profile** tab and scroll to the *ServiceTitan Mobile Access* section.
6. Under *Upcoming Appointment Visibility*, make sure a visibility option is selected that includes *Assigned* appointments.

> [!NOTE]
> **Note:** If this field is blank or set to Show dispatched/working appointment, then the technician won't be able to dispatch themself.
7. When finished, click **Save Changes**.

Ask the technician to check if they can now dispatch to their scheduled jobs. They may need to refresh the app to see the updates. For how to dispatch and arrive in the new Field Mobile App, see [Dispatch and Arrive with the ServiceTitan Field Mobile App](/v1/docs/dispatch-and-arrive-in-fma).

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)