---
title: "Why can’t I sign in to Enterprise Hub?"
slug: "why-can-t-i-sign-in-to-enterprise-hub"
updated: 2026-10-15T00:33:38Z
published: 2026-10-15T00:33:38Z
canonical: "help.servicetitan.com/why-can-t-i-sign-in-to-enterprise-hub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I sign in to Enterprise Hub?

## Problem

When attempting to sign in to Enterprise Hub, you may encounter one or more of the following issues:

- The webpage won't load or continuously refreshes.
- The URL keeps changing every second when clicking Sign in to ServiceTitan.
- An error message appears *An unhandled exception occurred while processing the request*.

## Solution

Follow the steps below to solve the issue.

### Use incognito mode

1. On your computer, open *Google Chrome*.
2. At the top right, click **More** and then **Clear browsing data**.
3. Select **New Incognito Window.**
4. Log in to Enterprise Hub and check if it's faster.

### Clear cache and cookies in Google Chrome

1. On your computer, open Google Chrome.
2. Go to **Settings > Privacy and security > Clear browsing data.**
3. Confirm that the following options are selected:
  1. **Browsing history**
  2. **Cookies and other site data**
  3. **Cached images and files**
4. Set the time range to **All time.**
5. Click **Clear data.**
6. Go to [https://enterprise-hub.servicetitan.com](https://enterprise-hub.servicetitan.com/).
7. Sign in with your Enterprise Hub credentials.

> [!NOTE]
> **Note:** If you're still experiencing issues after following these steps, please contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask).

When complete:

1. Close all Chrome windows completely.
2. Open a new Chrome window.
3. Go to [https://enterprise-hub.servicetitan.com](https://enterprise-hub.servicetitan.com).

### Update Google Chrome

1. Click **More** in the top-right corner of Chrome.
2. Select **Help > About Google Chrome**. Chrome will automatically check for updates and install them.
3. When the update completes, click **Relaunch** to restart Chrome.
4. Open a new window and try signing in again.
5. Go to Enterprise Hub and attempt to sign in again.