---
title: "Why can't I see email templates or set up Google Ads in Marketing Pro?"
slug: "why-can-t-i-see-email-templates-or-set-up-google-ads-in-marketing-pro"
updated: 2026-10-15T00:33:47Z
published: 2026-10-15T00:33:47Z
canonical: "help.servicetitan.com/why-can-t-i-see-email-templates-or-set-up-google-ads-in-marketing-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I see email templates or set up Google Ads in Marketing Pro?

## Problem

Users can't access Marketing Pro features. An error message appears when trying to view email templates and Google Ads configuration.

## Solution

Follow the steps below to solve the issue.

### Enable Marketing Pro permissions

1. In Enterprise Hub, go to **User Management**.
2. In the side menu, click **Roles**.
3. Find and select the corresponding user's role who cannot make the change.
4. Click the role.
5. Click the **Enterprise Hub** permissions tab.
6. Under the *Marketing Pro* section, enable the **View** permission. ![User interface showing marketing permissions with a checkbox for viewing options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-see-email-templates-or-set-up-google-ads-in-marketing-pro-image-70qvs5xh.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A00Z&se=2026-10-31T02%3A51%3A00Z&sr=c&sp=r&sig=PKyCRx9xYKeYN7d2jSah85PLmgjMlFeLJhsaXjQiDkY%3D)
7. When finished, click **Save Changes**.

### Review recent permission changes in ServiceTitan

1. Log out of ServiceTitan and log back in.
2. Try accessing Marketing Pro features again.
3. If the issue persists, clear your browser cache.
4. Access Marketing Pro in an incognito browser window.

ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns.

**What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue.

**Also called:** ST Marketing, Marketing automation

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)