---
title: "Why can’t I deactivate my technician?"
slug: "why-can-t-i-deactivate-my-technician"
updated: 2026-10-15T01:33:50Z
published: 2026-10-15T01:33:50Z
canonical: "help.servicetitan.com/why-can-t-i-deactivate-my-technician"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I deactivate my technician?

## Problem

I'm trying to deactivate a technician who no longer works with us, but I'm getting this error: "You cannot deactivate a technician that is dispatched or working."

## Solution

You can't deactivate a technician when they're assigned to any active jobs. To fix this, locate all open jobs assigned to the technician and:

- Unassign the technician from each job
- Close the jobs if the work is finished

You can then deactivate the technician's account in Settings.

### Unassign the Technician from the Job

1. Go to the navigation bar and click **Search ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-tfie6gwp.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** .
2. In the side menu, select **Job** from the dropdown.
3. Use the *Technician* filter to find all jobs assigned to the technician you want to deactivate.
4. Use the *Job Status* filter to find all **In Progress**, **Scheduled**, and **On Hold** jobs for the technician you want to deactivate.
5. Go to the job page.
6. Unassign the technician from the job:
  1. If the technician is in *Dispatched* or *Working* status:
    1. In the appointment section, click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-6rl8eje3.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** .
    2. Reschedule the appointment, and then click **Save changes**.
    3. Edit the appointment again and click **Remove ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-xdlijib9.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** next to the technician's name.
    4. Click **Save Changes**.
  2. If the technician is in *Scheduled* status:
    1. In the appointment section, click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-ozla6hyl.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** .
    2. In the *Technicians* section, click **Remove ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-b5wbs5fe.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** next to the technician's name.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-29fzhite.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)

### Close the job if the work is finished

If a technician is in *Working* status, and the job is completed:

1. Go to the job record.
2. From the **Job Actions** dropdown, select **Complete Job**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-0d0rjhns.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)

### Deactivate the technician

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-zmrxob2b.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D) > Employees > Technicians.**
2. Find the technician account and click **Edit ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-cant-i-deactivate-my-technician-image-20y5pwr8.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A49%3A17Z&se=2026-10-31T02%3A49%3A17Z&sr=c&sp=r&sig=XAKCvUtUEl62XYd6axQewFBaHQBBfcG5tEOaREv5LJ8%3D)** .
3. Click **Profile Actions** and select **Deactivate technician**.
4. Click **Save Changes**. For more, see [Deactivate and reactivate a technician or employee account](/construction/docs/deactivate-and-reactivate-a-technician-or-employee-account-2).