---
title: "Why are phone numbers not available when trying to add new numbers with specific zip codes?"
slug: "why-are-phone-numbers-not-available-when-adding-new-numbers-zip-codes"
updated: 2026-10-15T01:09:26Z
published: 2026-10-15T01:09:26Z
canonical: "help.servicetitan.com/why-are-phone-numbers-not-available-when-adding-new-numbers-zip-codes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are phone numbers not available when trying to add new numbers with specific zip codes?

## Problem

You are trying to add new phone numbers with specific zip codes and the system displays *No records available.*

## Solution

Make sure to enter the zip code in the correct field and contact Technical Support to order new additional numbers if no numbers appear.

### Ensure you are entering the zip code correctly

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A36Z&se=2026-10-31T03%3A37%3A36Z&sr=c&sp=r&sig=wjtjbr73aV4h5mXRDgI0Oxm7TT1Fb%2BPVidscOof7d30%3D) .
2. Click **Phones > Phone Numbers**.
3. Click **Add New** and select **Local Number**.
4. Enter the zip code in the *Zip Code* field.
5. Check for any extra spaces before or after the zip code. Remove them if found.
6. Confirm you are entering the zip code in the correct field, not the Area Code field.

### Contact Technical Support

1. If no numbers appear, contact [Technical Support](https://go.servicetitan.com/#/ask) to order additional numbers.
  1. Provide the desired area code
  2. Mention how many numbers you need
  3. Provide your physical address