---
title: "Why are job durations booked through Scheduling Pro longer than intended?"
slug: "why-are-job-durations-booked-through-scheduling-pro-longer-than-intended"
updated: 2026-10-15T01:25:12Z
published: 2026-10-15T01:25:12Z
canonical: "help.servicetitan.com/why-are-job-durations-booked-through-scheduling-pro-longer-than-intended"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are job durations booked through Scheduling Pro longer than intended?

## Problem

Jobs booked through Scheduling Pro show longer durations than the durations configured in the job types.

## Solution

### Workflow Summary

To resolve the issue, verify the job duration settings, review the assigned Arrival Windows, and check the specific job in question.

### Verify the job duration settings

To confirm that the right job duration is set for the job type:

1. Go to the top toolbar and click **Settings.**
2. In the side panel, click **Operations > Job Types.**
3. From the *Job Types* screen, verify that the *Duration* field is correct for the specific job type.

### Review Arrival Windows

To review arrival windows and ensure that the job type duration and arrival window match up.

1. Go to the top toolbar and click **Settings.**
2. In the side panel, click **Operations > Arrival Windows.**
3. From the *Arrival Windows* screen, ensure they are properly set up and cannot affect the job duration. The job type has a set duration. If the scheduler uses the job’s duration instead of the arrival window and they don’t match, it can cause unexpected durations.

### Check the specific job

Ensuring the job duration settings and arrival windows are not the issue, review the specific job.

1. Open the specific job in ServiceTitan that’s having the issue.
2. Compare the actual duration to the job type duration.

> [!NOTE]
> **Note*:*** If the durations still don’t match, contact Technical Support for further assistance.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)