---
title: "Why are Dispatch Board calls directed to my number instead of directly to the technician's number?"
slug: "why-are-dispatch-board-calls-directed-to-my-number-instead-of-technicians"
updated: 2026-10-15T01:08:15Z
published: 2026-10-15T01:08:15Z
canonical: "help.servicetitan.com/why-are-dispatch-board-calls-directed-to-my-number-instead-of-technicians"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are Dispatch Board calls directed to my number instead of directly to the technician's number?

## Problem

When calling technicians from the Dispatch Board, the call goes to your number first instead of directly to the technician.

## Solution

This is how ServiceTitan is designed to work. When you click to call your technician from the Dispatch Board, expect the call to come to your number first.

### Understand the expected behavior

1. Call your technician from the Dispatch Board.
2. Pick up the call.
3. When you answer, ServiceTitan will then bridge the call to your technician.

This process is necessary because ServiceTitan cannot directly control your phone to start calls. It needs to connect through your number first. Remember, this is the same method used when calling customers. It ensures that all calls are properly bridged through the platform.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)