---
title: "Why are customers not receiving booking notifications for their appointments?"
slug: "why-are-customers-not-receiving-booking-notifications-for-their-appointments"
updated: 2026-10-15T01:25:12Z
published: 2026-10-15T01:25:12Z
canonical: "help.servicetitan.com/why-are-customers-not-receiving-booking-notifications-for-their-appointments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are customers not receiving booking notifications for their appointments?

## Problem

Customers who booked jobs through Scheduling Pro aren't receiving notifications, even though notifications are enabled.

## Solution

### Workflow Summary

To resolve customer notification issues, test customer notifications and ensure customer emails are added to the whitelist

### Test customer notifications

1. Book a test job through Scheduling Pro.
2. Check if you receive the booking notification.

### Whitelist customer emails

Go to your email system settings and add customer email addresses to the whitelist.

This may resolve notification issues for some customers.

To learn more, contact [tech-support](https://go.servicetitan.com/#/new/dashboards) Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules.

**What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste.

**Also called:** Advanced scheduling, Smart scheduling

**Tags:** Scheduling Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)