---
title: "Why are completed forms not showing on a customer's profile?"
slug: "why-are-completed-forms-not-showing-on-a-customer-s-profile"
updated: 2026-10-15T00:41:59Z
published: 2026-10-15T00:41:59Z
canonical: "help.servicetitan.com/why-are-completed-forms-not-showing-on-a-customer-s-profile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are completed forms not showing on a customer's profile?

## Problem

Completed forms are not showing up on a customer's profile. Forms assigned to jobs only appear on the job record. Forms assigned to customer profiles appear on the Customer Record.

## Solution

### Check form assignment

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A45Z&se=2026-10-31T03%3A38%3A45Z&sr=c&sp=r&sig=cIlnhPDjh5nnhd9yxK7FYfTmxbRlHEvx2m20IBKDDhM%3D).
2. In the side panel, click **Operations > Forms.**
3. Select a form and click **Edit.**
4. Verify if the form is assigned to a job or a customer profile.

### Verify form completion

Ensure the form is marked as completed. Only completed forms can appear on the designated record. For more, see [Find and view job history](/construction/docs/view-job-history#find-and-view-job-history).

### Review job record

1. [Search for](/construction/docs/use-search-in-servicetitan) and go to the job record.
2. Verify if the form is displayed when it is assigned to the job.

### Review customer record

1. [Search for](/construction/docs/use-search-in-servicetitan) and go to the customer record.
2. Verify if the form is displayed when it is assigned to the customer.

### Assign the form to the customer

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A38%3A45Z&se=2026-10-31T03%3A38%3A45Z&sr=c&sp=r&sig=cIlnhPDjh5nnhd9yxK7FYfTmxbRlHEvx2m20IBKDDhM%3D).
2. In the side panel, click **Operations > Forms.**
3. Select a form and click **Edit.**
4. In the form settings, assign forms to the customer profile if you want them to appear there.

The top-level account in ServiceTitan representing a property owner or account holder, containing all locations, jobs, and history.

**What it does:** Serves as the single source of truth for all customer interactions, history, and financial data.

**Also called:** Customer account, Client record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)