---
title: "What to do when Dialpad won't go on available and keeps putting you on break"
slug: "what-to-do-when-dialpad-won-t-go-on-available-and-keeps-putting-you-on-break"
updated: 2026-10-15T01:13:20Z
published: 2026-10-15T01:13:20Z
canonical: "help.servicetitan.com/what-to-do-when-dialpad-won-t-go-on-available-and-keeps-putting-you-on-break"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to do when Dialpad won't go on available and keeps putting you on break

## Problem

You are unable to receive calls through DialPad as it keeps putting you on break status even after restarting your computer.

## Solution

1. Check if you are in *DND (Do Not Disturb)* mode.
  1. Go to your *DialPad app* and click **Profile**.
  2. Disable the **Do not disturb** toggle.
2. If the issue persists, log out of Dialpad and log back in.
3. Clear your browser cache and cookies.
  1. Click **More** at the top right corner of the *Chrome* browser.
  2. Click **Clear Browsing Data**.
  3. Select **Cookies and Cached images and files**.
  4. From the *Time range* dropdown, select **All Time**.
  5. Click **Clear Data**.
  6. Make a hard refresh by holding **Ctrl + Shift + R**.
4. If none of the above steps work, try using Dialpad on a different browser or device.