---
title: "What steps should I take to ensure my technicians receive job notifications on their mobile devices?"
slug: "what-steps-should-i-take-to-ensure-my-technicians-receive-job-notifications"
updated: 2026-10-15T00:31:59Z
published: 2026-10-15T00:31:59Z
canonical: "help.servicetitan.com/what-steps-should-i-take-to-ensure-my-technicians-receive-job-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What steps should I take to ensure my technicians receive job notifications on their mobile devices?

## Problem

Technicians are not receiving notifications for jobs on their mobile devices.

## Solution

### Workflows to Resolution

1. Open ServiceTitan, go to the navigation bar, and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-steps-should-i-take-to-ensure-my-technicians-receive-job-notifications-on-their-mobile-devices-image-toqqiuxg.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A28Z&se=2026-10-31T03%3A40%3A28Z&sr=c&sp=r&sig=yM8zllb1qPeGxgvlfg6IKQAduXECdVn1sLxus4Ynmqc%3D)**.
2. In the side panel, go to **Integrations > Alerts**.
3. Check if the *Technician Next Job* alert is set up and active. If not, click **Add**.
4. On the screen that opens, enter the following details:
  - **Type:** Select **Technician Next Job** for job notifications.
  - **Delivery Method:** Select **SMS** for the alert for mobile device delivery.
  - **Recipients:** Select the names of the technicians who should receive the alert. If you want the alert to be sent to technicians assigned to the job, select **Job Related Technicians**.
  - Enter any remaining details for the alert, such as **Trigger Before (minutes)**. This option controls when the alert will be sent. For example, if you set *Trigger Before (minutes)* to 10 minutes, the alert will be sent 10 minutes before the scheduled start time of the job.
  - When finished, click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-steps-should-i-take-to-ensure-my-technicians-receive-job-notifications-on-their-mobile-devices-image-vbi9a75r.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A28Z&se=2026-10-31T03%3A40%3A28Z&sr=c&sp=r&sig=yM8zllb1qPeGxgvlfg6IKQAduXECdVn1sLxus4Ynmqc%3D)

By following these steps, you can ensure that your technicians will start receiving job notifications on their mobile devices. For more, see [Use alerts](/v1/docs/use-alerts).

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns