---
title: "What steps can a technician take to successfully place outbound calls to customers?"
slug: "what-steps-can-a-technician-take-to-successfully-place-outbound-calls-to"
updated: 2026-10-15T01:09:46Z
published: 2026-10-15T01:09:46Z
canonical: "help.servicetitan.com/what-steps-can-a-technician-take-to-successfully-place-outbound-calls-to"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What steps can a technician take to successfully place outbound calls to customers?

## Problem

Technicians may occasionally face issues placing outbound calls to customers. The problem occurs when the call doesn't go through.

## Solution

### Troubleshooting steps for placing outbound calls in ServiceTitan Mobile

1. Check if you are connected to the internet. Make sure your device has a stable internet connection.
2. Close the ServiceTitan mobile app and exit the app completely. Do not just minimize it.
3. Uninstall the ServiceTitan mobile app. Go to your device's app settings, find the ServiceTitan app, and select **Uninstall**.
4. Restart your device. Turn off your device and then turn it back on. This helps clear any temporary issues.
5. Reinstall the ServiceTitan app. Go to your device's app store, search for the ServiceTitan app, and select **Install**.
6. Open the ServiceTitan app. Once installed, open the app and sign in with your credentials.
7. Try making an outbound call. Select a customer from your schedule or customer list and try making a call.

By following these steps, technicians should be able to make outbound calls to customers successfully. If they're still experiencing issues, follow the steps in [this](/construction/docs/resolve-basic-phones-issues#resolve-issues-with-outbound-calls-office-and-mobile) article.