---
title: "What should technicians do if they can't see the sold button in ServiceTitan Mobile when trying to sell an estimate?"
slug: "what-should-technicians-do-if-they-cant-see-sold-button-servicetitan-mobile"
updated: 2026-10-15T00:35:51Z
published: 2026-10-15T00:35:51Z
canonical: "help.servicetitan.com/what-should-technicians-do-if-they-cant-see-sold-button-servicetitan-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should technicians do if they can't see the sold button in ServiceTitan Mobile when trying to sell an estimate?

## Problem

Technicians cannot see the **Sell** button in the mobile app after presenting an estimate to the customer.

## Solution

You can present an estimate to a customer only after you dispatch and arrive to the job in ServiceTitan mobile. Follow the steps provided below to ensure the estimate is successfully sold through the ServiceTitan mobile app.

### Present and sell an estimate

- Open the ServiceTitan mobile app
- On the *Overview* tab, tap **View current job**.
- Tap **Dispatch** when you dispatch to the job and **Arrive** once you arrive at the job location.
- [Present](/construction/docs/present-and-sell-estimates-in-servicetitan-mobile#present-estimates) the estimate to the customer using the ServiceTitan mobile app.
- When the customer is ready to sign, tap **View**, and then tap **Sell**. You can also tap **E-Sign** for a contactless experience.
- Collect the customer's signature directly in the app once you have presented the estimate.

> [!NOTE]
> **Note:** The customer needs to sign the estimate on your device.
- You're prompted to authorize the work using a customer signature. Direct the customer to sign directly onto your tablet, and then tap **Accept.**
- After the signature is accepted, you're prompted to select whether the work for this estimate is being performed on this job or on a subsequent job.
- Check if the estimate is marked as sold after collecting the signature.

> [!NOTE]
> **Note:** The sold button will appear once the customer's signature is collected.
- If you sent the estimate link for an electronic signature, wait for the customer to sign and accept the estimate on their end.

> [!NOTE]
> **Note:** The estimate will automatically be marked as sold after the customer signs electronically.
- Confirm that the estimate is marked as sold in the ServiceTitan mobile app.