---
title: "What should I do when I receive an \"Action cancelled Membership duration/billing is required\" message while trying to book an estimate?"
slug: "what-should-i-do-when-i-receive-action-cancelled-membership-message"
updated: 2026-10-15T00:35:41Z
published: 2026-10-15T00:35:41Z
canonical: "help.servicetitan.com/what-should-i-do-when-i-receive-action-cancelled-membership-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do when I receive an "Action cancelled Membership duration/billing is required" message while trying to book an estimate?

## Problem

When trying to book a job from an estimate, you get the message *Action cancelled Membership duration/billing is required*.

## Solution

This error happens when a service item is first added to an estimate with the **Do Nothing** workflow, but later the workflow is changed to a membership related one—before booking the job from the estimate.

To fix the *Action cancelled: Membership duration/billing is required* error and successfully book the job, choose one of the following two solutions:

### Change the item workflow in Pricebook

If the service should originally have the *Do Nothing* workflow setup in pricebook, then you should follow these steps:

1. Open the estimate you are trying to book.
2. Find the service item causing the issue. Click on the **More.**
3. Select **Edit the item.**

> [!NOTE]
> **Note:** You need to do the steps 2 and 3 for each service item until you find the error.
4. Once you find the service item that is causing the error, from the **More** menu **click Delete item.** This will remove the item from the estimate.
5. Go to **Pricebook**.
6. Find the task you just deleted and edit the task.
7. Go to the **Workflow** Section.
8. Change the workflow setting to **Do nothing** and click **Save**.
9. Go back to the estimate and re-add the task you just edited.
10. Make sure the price of the task matches the original estimate amount.
11. Try to book the job again with the updated estimate.

### Update the item details on the estimate

If the item is a membership sale or Renewal task, you can fix errors from the estimate page by selecting a billing and duration option. Follow these steps to select a membership duration & billing:

1. Open the estimate you are trying to book.
2. Find the service item causing the issue. Click on the **More.**
3. Select **Edit the item.**

> [!NOTE]
> **Note:** You need to do the steps 2 and 3 for each service item until you find the error.
4. In the pop up window of that item, you will see the message *Unselected Sections*
5. *Please select a duration and billing combination to save changes!*
6. Go to the bottom of that window screen to find the **Membership** section.
7. From the dropdown, choose the duration & billing for the membership item.

A pricebook service item that renews a membership when added to an invoice. Every fixed-duration membership type needs a renewal task to renew the membership.

[Learn more →](https://help.servicetitan.com/docs/memberships-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)