---
title: "What should I do if I’m unable to upload files in ServiceTitan and nothing happens when I try to upload photos or files to a job?"
slug: "what-should-i-do-if-im-unable-to-upload-files-in-servicetitan"
updated: 2026-10-15T00:53:36Z
published: 2026-10-15T00:53:36Z
canonical: "help.servicetitan.com/what-should-i-do-if-im-unable-to-upload-files-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do if I’m unable to upload files in ServiceTitan and nothing happens when I try to upload photos or files to a job?

## Problem

Office employees are unable to upload files or photos in ServiceTitan; no error messages appear.

## Solution

If the issue doesn't occur in another browser, it's likely a problem with your browser cache. Try clearing the cache of your browser.

### Try using another browser

1. Check if the issue occurs on all browsers.
2. Try a different browser to see if the problem persists.

### Clear the cache of your browser

If the issue is specific to your browser, try clearing the browser cache:

1. Open Google Chrome.
2. At the top click **More![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-should-i-do-if-im-unable-to-upload-files-in-servicetitan-and-nothing-happens-when-i-try-to-upload-photos-or-files-to-a-job-image-mt5nv9mq.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A25Z&se=2026-10-31T03%3A40%3A25Z&sr=c&sp=r&sig=galpDlb4TMOOmqXi6E5fezdTebyF2MJi%2BGe%2FtPlZYDQ%3D)**and then select **Clear Browsing Data**.
3. On the pop-up that opens, click the **Advanced** tab.
4. Click the **Time range** dropdown and then select **All time**.
5. Select **Cookies and other site data** and **Cached images and files**.
6. Click **Clear data**.
7. Open ServiceTitan and try uploading files and photos again to ensure it works.