---
title: "What should I do if an office employee can't access the clock in/out feature?"
slug: "what-should-i-do-if-an-office-employee-cant-access-the-clock-in-out-feature"
updated: 2026-10-15T01:05:36Z
published: 2026-10-15T01:05:36Z
canonical: "help.servicetitan.com/what-should-i-do-if-an-office-employee-cant-access-the-clock-in-out-feature"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do if an office employee can't access the clock in/out feature?

## Problem

You want to give all office employees in a particular role the ability to use Clock In / Clock Out in ServiceTitan.

## Solution

### Workflows to Resolution

1. In ServiceTitan, go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-should-i-do-if-an-office-employee-cant-access-the-clock-inout-feature-image-bzrkcb9b.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A26Z&se=2026-10-31T03%3A40%3A26Z&sr=c&sp=r&sig=I3UiI9EDSSuQCBqwO5XKnmW%2FKtPBY%2FP4WBCJKmkfAOk%3D) > People > Role Permissions**.
2. Click **Edit** next to the employee role type you want to enable Clock In / Clock Out for.
3. On the *Edit Role* screen that opens, go to the *Timesheets* section and select the following permissions:
  1. ***View and edit all office employee timesheets***
  2. ***View employee time tracking and edit page***

> [!TIP]
> **Tip:** If you'd like, you can also select the ***Employee can edit their own timesheet entries*** permission.
4. When finished, click **Save Changes**.

For more, see [Clock in and out from the office](/construction/docs/clock-in-and-out-from-the-office).