---
title: "What permission needs to be removed to stop a user from receiving auto batch failed email notifications?"
slug: "what-permission-needs-to-be-removed-to-stop-a-user-from-receiving-auto-batch"
updated: 2026-10-15T01:33:15Z
published: 2026-10-15T01:33:15Z
canonical: "help.servicetitan.com/what-permission-needs-to-be-removed-to-stop-a-user-from-receiving-auto-batch"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What permission needs to be removed to stop a user from receiving auto batch failed email notifications?

## Problem

A user receives emails whenever an auto Batch fails.

## Solution

### Address permissions

1. Go to **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-permission-needs-to-be-removed-to-stop-a-user-from-receiving-auto-batch-failed-email-notifications-image-f017jap1.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A50%3A00Z&se=2026-10-31T05%3A50%3A00Z&sr=c&sp=r&sig=0i1uYNDTn7QdB%2BsB46CbGlPcL0CeSOojtoare7L9b9A%3D).
2. In the *People* section, click **Employees**.
3. Search for the user who needs to stop receiving the auto batch failed email.
4. Click **Edit** on the user's name to open their profile.
5. Find the permission *Receive payment autobatching failure emails* and deselect the permission. This stops the auto batch failed emails for the user. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-permission-needs-to-be-removed-to-stop-a-user-from-receiving-auto-batch-failed-email-notifications-image-oz9nij4s.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A50%3A00Z&se=2026-10-31T05%3A50%3A00Z&sr=c&sp=r&sig=0i1uYNDTn7QdB%2BsB46CbGlPcL0CeSOojtoare7L9b9A%3D)
6. **Save** your changes.

By following these steps, the user will no longer receive notifications for auto batch failures.

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)