---
title: "What level of access is required to view call transcripts in Dialpad?"
slug: "what-level-of-access-is-required-to-view-call-transcripts-in-dialpad"
updated: 2026-10-15T01:11:42Z
published: 2026-10-15T01:11:42Z
canonical: "help.servicetitan.com/what-level-of-access-is-required-to-view-call-transcripts-in-dialpad"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What level of access is required to view call transcripts in Dialpad?

## Problem

Some employees are unable to see call transcripts in Dialpad.

## Solution

### Workflow Summary

Check your role in Dialpad. You need to be an admin to see call transcripts.

### Check your access level

1. In ServiceTitan, go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A50%3A16Z&se=2026-10-31T05%3A50%3A16Z&sr=c&sp=r&sig=JeErM7akkeeey5J8SBjGwJi1ud%2FpMLBFNVWoaKG85Sc%3D) **> Phones Pro** **> Account Setup**.
2. View the list of employees and their roles.
3. To grant Dialpad administrative access, in the *Admin Access* column, click **Yes**.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)