---
title: "What is the reason for not being able to change a sold estimate to an unmanaged technician as the sold by?"
slug: "what-is-the-reason-for-not-being-able-to-change-a-sold-estimate"
updated: 2026-10-15T00:35:36Z
published: 2026-10-15T00:35:36Z
canonical: "help.servicetitan.com/what-is-the-reason-for-not-being-able-to-change-a-sold-estimate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the reason for not being able to change a sold estimate to an unmanaged technician as the sold by?

## Problem

You found that you can't assign *Sold by* credits to unmanaged technicians on estimates. This was possible before but changed due to a software update.

## Solution

Understand that ServiceTitan does not let unmanaged technicians get *Sold by* credits. Only managed technicians can get these credits.

### Update the technicians profile

1. Check the technician's account status in **Settings > People> Technicians**. Make sure the technician is listed as a managed technician in ServiceTitanIf the tech is not a managed technician, you can change the Technician Profile to a managed status.
2. Go to **Settings > People> Technicians** edit the technician's profile and change their status to **Managed**.

> [!NOTE]
> **Note:** Changing the technicians status from non-managed to managed profile is different between ServiceTitan's pricing models. Please contact your success manager before making any changes. For more information, see [Managed technicians and non-managed technicians in ServiceTitan Mobile](/construction/docs/managed-technicians-and-non-managed-technicians-in-servicetitan-mobile-1).

### Update the Sold By on an estimate

To assign the right technician as a **Sold by** on an estimate:

1. Go to the estimate you want to update.
2. Click Edit.
3. Find the **Sold by** field and select the managed technician from the list.
4. Click **Save** to save the changes that you made. Make sure to review the estimate to confirm the update.

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)