---
title: "What is the process to remove or downgrade a license for a DialPad user?"
slug: "what-is-the-process-to-remove-or-downgrade-a-license-for-a-dialpad-user"
updated: 2026-10-15T01:11:32Z
published: 2026-10-15T01:11:32Z
canonical: "help.servicetitan.com/what-is-the-process-to-remove-or-downgrade-a-license-for-a-dialpad-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process to remove or downgrade a license for a DialPad user?

## Problem

An employee wants to stop using DialPad and go back to their cell phone. They need their license removed.

## Solution

Administrators have the option to upgrade DialPad sets for employees. However, they cannot downgrade or remove licenses.

To remove or downgrade a DialPad license for an employee:

1. Contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) through *Chat*, *Phone,* or *Email*.
2. Provide the agent with specific names and email addresses of the employee accounts they need to remove or downgrade.
3. Ask the agent to remove or downgrade the Phones Pro license for the employee on the back end.

> [!NOTE]
> **Note:** Ensure you have the **Allow data change requests to support** permission enabled for your account in **Settings > People > Employees**.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)