---
title: "Not sure which report shows how many statements were sent to customers"
slug: "what-is-the-process-to-create-a-report-that-shows-how-many-statements-were-sent"
updated: 2026-10-15T01:23:38Z
published: 2026-10-15T01:23:38Z
canonical: "help.servicetitan.com/what-is-the-process-to-create-a-report-that-shows-how-many-statements-were-sent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Not sure which report shows how many statements were sent to customers

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A42Z&se=2026-10-31T03%3A39%3A42Z&sr=c&sp=r&sig=cNo%2FTnX4RxCBlMIWJkNj73kgcXTwT82m4jYmUAB7Zdc%3D) Troubleshooting **Role:** Administrator · Accountant · Bookkeeper · Office manager**Area:** Reporting (Email Delivery Status report) · Accounts Receivable (customer statements) · All versions

## **What you're seeing**

You want a report showing how many statements were sent to customers — and which customers received them — but you're not sure which report has that information.

## **Why this happens**

**Reason 1**

**Customer statements are sent by email, so the record of who received one lives in the email reporting, not in a dedicated "statements sent" report.** The Email Delivery Status report tracks all outbound ServiceTitan emails, and you filter it down to just the statement emails.

## **How to fix it**

### **1****Run the Email Delivery Status report and filter to statements**

1. On the navigation bar, go to **Reports**.
2. Search for the **Email Delivery Status** report. This report shows the delivery status of all your outbound ServiceTitan emails, and statements are sent by email.
3. Use the **Email From Date – Email To Date** filter to set the time frame.
4. Click **Run Report**.
5. When the report finishes, click the **Filter** icon on the **Emailed Item** column and select **Customer Statement** to show only the statement emails.

> [!NOTE]
> **✓ Done ·** The report lists only the statement emails for your date range, so you can see how many statements were sent and which customers received them.

![Email Delivery Status report results filtered to Customer Statement](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-to-create-a-report-that-shows-how-many-statements-were-sent-to-customers-with-their-names-image-o6943cnl.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A42Z&se=2026-10-31T03%3A39%3A42Z&sr=c&sp=r&sig=cNo%2FTnX4RxCBlMIWJkNj73kgcXTwT82m4jYmUAB7Zdc%3D)

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The date range you ran the report for
- Whether you filtered the **Emailed Item** column to **Customer Statement**
- Whether you're looking for a count, a customer list, or both
- A screenshot of the report results
- Which steps from this article you already tried

## **Want to learn more?**

[**Email Delivery Status report ›**](https://help.servicetitan.com/construction/docs/email-delivery-status-report) Overview of the report that tracks the delivery status of all outbound ServiceTitan emails.

[**Send customer statements ›**](https://help.servicetitan.com/construction/docs/send-customer-statements) How to generate and email statements to your customers.