---
title: "Can't find the button to complete a requisition"
slug: "what-is-the-process-to-complete-a-requisition-on-servicetitan"
updated: 2026-10-15T00:50:44Z
published: 2026-10-15T00:50:44Z
canonical: "help.servicetitan.com/what-is-the-process-to-complete-a-requisition-on-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't find the button to complete a requisition

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A15Z&se=2026-10-31T04%3A47%3A15Z&sr=c&sp=r&sig=7jxZEY66kgUa4hxCAoInm7uNoyI3Y4RnAGbRCAYcfKA%3D) Troubleshooting **Role:** Inventory and procurement managers · All business types**Area:** Inventory · Purchasing · Requisitions · Invoice Closeout · All versions

## **What you're seeing**

You have a fulfilled requisition and you're trying to finalize it, but the option to complete it isn't where you expect. On the fulfilled page you don't see a button to complete the requisition, so you can't move the requisitioned items onto the job invoice or return the unused ones.

## **Why this happens**

Completing a requisition is the final step of the requisition workflow, and today it happens through Invoice Closeout on the job invoice, not through a separate button on the fulfilled page. The option is commonly unavailable for one of these reasons:

There are 2 common reasons.

**Reason 1**

**The job isn't completed yet.** Invoice Closeout is a completion-time step.

**Reason 2**

**The feature isn't set up for your tenant, so the closeout step doesn't appear.** Account configuration is required to use invoice closeout. Contact Technical Support for details.

## **Before you start**

- The job must be completed before you can complete the requisition through Invoice Closeout.
- You need permission to perform Invoice Closeout and to edit the job invoice. If you don't have it, contact your administrator.
- Invoice closeout requires account configuration. If the closeout option is missing entirely, contact your administrator or Technical Support to confirm it's set up.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Complete the requisition through Invoice Closeout**

1. Confirm the job is completed. If it isn't, complete the job first.
2. Open the job invoice for which you created the requisition.
3. Click **Invoice Closeout**.
4. Review the list of requisitioned items. These are the items to add to the job invoice or return.
5. For each item, set the **Qty to Add** to put it on the invoice, or the **Qty to Return** to send it back to inventory or the vendor.
6. Confirm to complete the closeout.

> [!NOTE]
> **✓ Done ·** The requisitioned items are added to the job invoice (or returned), and the requisition is completed.

### **2****If there's no Invoice Closeout option at all, confirm the feature is set up**

1. Invoice closeout requires account configuration. If the option doesn't appear on a completed job with a requisition, it may not be set up for your tenant.
2. Contact your administrator or Technical Support to confirm it's enabled.

> [!NOTE]
> **✓ Done ·** Once the feature is set up, the Invoice Closeout option appears on completed jobs with requisitions.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The job number and invoice number, and the requisition involved
- The job's current status (completed or not)
- What you see on the invoice (whether an Invoice Closeout option appears)
- Which checks from this article you already tried

## **Want to learn more?**

[**Review and confirm invoice closeout ›**](https://help.servicetitan.com/construction/docs/review-and-confirm-invoice-closeout) Walk through reviewing and confirming the items on a job invoice during closeout.

[**Return unused items from a requisition ›**](https://help.servicetitan.com/construction/docs/return-unused-items-from-a-requisition) How to send unused requisitioned items back to inventory or the vendor.

[**Inventory requisition and invoice closeout ›**](https://help.servicetitan.com/construction/docs/inventory-requisition-and-invoice-closeout-home) Overview of how requisitions connect to the invoice closeout workflow end to end.