---
title: "What is the process for redirecting marketing campaigns to the Main Line in Dialpad?"
slug: "what-is-the-process-for-redirecting-marketing-campaigns-to-the-main-line-in-dial"
updated: 2026-10-15T01:11:52Z
published: 2026-10-15T01:11:52Z
canonical: "help.servicetitan.com/what-is-the-process-for-redirecting-marketing-campaigns-to-the-main-line-in-dial"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for redirecting marketing campaigns to the Main Line in Dialpad?

## Problem

Marketing numbers are assigned to the wrong department. They need to be assigned to the Main Line.

## Solution

Reassigning the number to the office in ServiceTitan's settings.

### Change the target

1. In ServiceTitan, go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) **> Phones Pro > Phone Numbers**.
2. Locate the number you want to add to your main line.
3. Hover over the number and click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A34Z&se=2026-10-31T03%3A40%3A34Z&sr=c&sp=r&sig=eTy3HyEqT5pezXefq6gs5L6ueDUEXfJHroROVLrkdLU%3D) .
4. Locate the *Assign Number to Target* dropdown menu and select the **Office** name. Then click **Save**.
5. To verify, go to your DialPad account and click **Admin Settings > Office > Main line**. You will see the newly added number in the *Phone number(s)* section.

> [!NOTE]
> **Note:** The last number you add as an office number in ServiceTitan becomes the Primary Number under the Main Line numbers in DialPad.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)