---
title: "What is the process for purchasing and adding a fax line to an account on Dialpad?"
slug: "what-is-the-process-for-purchasing-and-adding-a-fax-line-to-an-account-on-dialpa"
updated: 2026-10-15T01:13:30Z
published: 2026-10-15T01:13:30Z
canonical: "help.servicetitan.com/what-is-the-process-for-purchasing-and-adding-a-fax-line-to-an-account-on-dialpa"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for purchasing and adding a fax line to an account on Dialpad?

## Problem

You want to add a fax line but might see *Added to 0 users* when trying to save.

## Solution

Add fax lines in ServiceTitan Settings or by navigating to the Admin Settings screen of Dialpad.

### Adding Fax Lines in ServiceTitan

1. Go to the navigation bar and click **Settings**.
2. Select **Phones > Phones Pro > Account Setup**.
3. In the *Fax Lines* section, click **Add** until the number of fax lines matches your desired number.

### Assigning the Fax Line in Dialpad

1. Go to your [Dialpad](https://www.dialpad.com/) account and click **Admin Settings**.
2. Select the **Department**, **Ai Contact Center**, or **Main Line** where you'd like to add the fax line.
3. In the *Phone Number(s)* section, click **Add a fax number**.
4. In the pop-up that opens, click **Continue**.
5. Select your **Country** and the **Area Code**, and then click **Continue**.
6. When finished, click **Add fax number**.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)