---
title: "What is the process for obtaining a report that details all technician-requested appointments?"
slug: "what-is-the-process-for-obtaining-a-report-that-details-all-technician-requested"
updated: 2026-10-15T01:23:30Z
published: 2026-10-15T01:23:30Z
canonical: "help.servicetitan.com/what-is-the-process-for-obtaining-a-report-that-details-all-technician-requested"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for obtaining a report that details all technician-requested appointments?

## technician-requested-appointment-reportIntroduction

To track technician-requested appointments, create a custom report in ServiceTitan. Search for the Appointments report, add the **Requests for Additional Appts** column, and filter for values greater than 0. If you don't have custom reporting, use the Dispatch Board to view appointment requests.

## Problem

ServiceTitan does not have a specific report for technician-requested appointments.

## Solution

### Create a custom report

If you have access to custom reporting, you can create a custom report with this information.

1. Go to **Reports** in the main navigation menu.
2. In the search bar, search for and select the **Appointments** report.
3. In the *Appointments* report that loads, click **Edit Columns**.
4. In *Edit Columns*, search for and select **Requests for Additional Appts**. Then click **Apply**.
5. Set your filters and click **Run Report**.
6. In the *Requests for Additional Appts* column, filter for *Is greater than 0*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-obtaining-a-report-that-details-all-technician-requested-appointments-image-wtruc68e.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A53Z&se=2026-10-31T04%3A47%3A53Z&sr=c&sp=r&sig=ZNoH6zUQZVloeLp0zw%2BxQy3CN7pAyEHbwdlIrUT%2BOcA%3D)
7. The report updates, showing all appointments that were requested by a technician.
8. To view the technician who requested the appointment, [drill down](/construction/docs/run-filter-and-export-reports#drill-down-in-reports) into the *Requests for Additional Appts* column. The technician who requested the appointment is listed under the **Technician** column. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-obtaining-a-report-that-details-all-technician-requested-appointments-image-c2ax1ixi.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A53Z&se=2026-10-31T04%3A47%3A53Z&sr=c&sp=r&sig=ZNoH6zUQZVloeLp0zw%2BxQy3CN7pAyEHbwdlIrUT%2BOcA%3D)

### Use the Dispatch board

If you don’t have access to custom reporting, you can use the Dispatch board to look for technician-requested appointments.

1. Go to **Dispatch** in the main navigation menu.
2. On the *Dispatch* *Board*, you can view technician additional requests. These are appointments that technicians have asked for.
3. Use the filters to see requests for a specific time period.
4. When a technician requests an appointment, the message appears in the sidebar of the Dispatch Board. The appointment bubble is outlined in red, and an alert with a red appointment request tag appears in the Alerts Tray.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)