---
title: "What is the process for making returns in ServiceTitan's purchasing module on exported invoices?"
slug: "what-is-the-process-for-making-returns-in-servicetitans-purchasing-module"
updated: 2026-10-15T00:51:16Z
published: 2026-10-15T00:51:16Z
canonical: "help.servicetitan.com/what-is-the-process-for-making-returns-in-servicetitans-purchasing-module"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for making returns in ServiceTitan's purchasing module on exported invoices?

## Problem

Sometimes, a technician finds out the part ordered for a job wasn't needed, but the invoice for this part is already exported. You need to return this part from the office side by creating an adjustment invoice, adding a return to the adjustment, and possibly order a new part.

## Solution

### Create an adjustment invoice and add a return

1. Search for the invoice that you need to complete the return for.
2. Click **Add an adjustment invoice**.
3. On the invoice record screen that opens, from the side menu, click **Add a return**.
4. On the *Create Return* screen that opens, enter the [return details](/construction/docs/create-and-complete-a-return).
5. Go to the *Item List* section.
6. From the **Select an item** dropdown, select the item you want to add.
7. In the **Quantity** field, select the quantity you want to return.
8. When you have entered the return details and added all items, click **Save**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-making-returns-in-servicetitans-purchasing-module-on-exported-invoices-image-1zkn0677.png?sv=2026-02-06&spr=https&st=2026-10-31T05%3A59%3A20Z&se=2026-10-31T06%3A59%3A20Z&sr=c&sp=r&sig=6kgcbFanBgnWkMw8Usc9%2FU%2FfO0c8O844qCjg5XuCITw%3D)
9. If you need to replace the returned part with a different part, open the adjustment invoice, click **Add a purchase order**, and fill out the purchase order's details.

For more, see [Create an adjustment invoice](/construction/docs/create-an-adjustment-invoice#create-an-adjustment-invoice) and [Create and complete a return](/construction/docs/create-and-complete-a-return).