---
title: "What is the process for locking a playback call in ServiceTitan?"
slug: "what-is-the-process-for-locking-a-playback-call-in-servicetitan"
updated: 2026-10-15T01:09:27Z
published: 2026-10-15T01:09:27Z
canonical: "help.servicetitan.com/what-is-the-process-for-locking-a-playback-call-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for locking a playback call in ServiceTitan?

## Problem

You want to prevent others from playing back a call and need to know if the Call Recording can be locked.

## Solution

In ServiceTitan, you cannot lock individual call recordings, so anyone with the necessary permissions can listen to them. If you need to prevent specific office employees, technicians, or roles from accessing call recordings, you can modify their permissions to remove their access.

> [!NOTE]
> **Note:** Changing these permissions removes their access to all call recordings, not just specific ones.

### Remove permission to listen to call recordings for employees

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A04Z&se=2026-10-31T04%3A47%3A04Z&sr=c&sp=r&sig=5kvTPcI9If5aNxhCBrFG6sbdcpsZYbkuqP%2Fon4go8VE%3D).
2. In the side panel, go to **People > Employees**.
3. Click **Edit** for the employee that needs to be updated.
4. Click the **Permissions** tab.
5. Scroll down to the *Job Booking & Dispatching* section.
6. Deselect the **Listen to call recording** permission.
7. Click **Save Changes**.

### Remove permission to listen to call recordings for technicians

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A04Z&se=2026-10-31T04%3A47%3A04Z&sr=c&sp=r&sig=5kvTPcI9If5aNxhCBrFG6sbdcpsZYbkuqP%2Fon4go8VE%3D).
2. In the side panel, go to **People > Technicians**.
3. Click **Edit** for the technician that needs to be updated.
4. Click the **Permissions** tab.
5. Scroll down to the *Job Booking & Dispatching* section.
6. Deselect the **Listen to call recording (mobile)** permission.
7. Click **Save Changes**.

### Remove permission to listen to call recordings for roles

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A47%3A04Z&se=2026-10-31T04%3A47%3A04Z&sr=c&sp=r&sig=5kvTPcI9If5aNxhCBrFG6sbdcpsZYbkuqP%2Fon4go8VE%3D).
2. In the side panel, go to **People > Role Permissions**.
3. Click **Edit** for the role that needs to be updated.
4. Click the **Permissions** tab.
5. Scroll down to the *Job Booking & Dispatching* section.
6. Deselect the **Listen to call recording (mobile)** permission.
7. Click **Save Changes**.

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)