---
title: "What is the process for giving a technician access to follow-ups in ServiceTitan Mobile?"
slug: "what-is-the-process-for-giving-a-technician-access-to-follow-ups-in-servicetitan"
updated: 2026-10-15T01:33:32Z
published: 2026-10-15T01:33:32Z
canonical: "help.servicetitan.com/what-is-the-process-for-giving-a-technician-access-to-follow-ups-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for giving a technician access to follow-ups in ServiceTitan Mobile?

## Problem

A technician needs access to follow-ups.

## Solution

### Update technician's permissions

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-giving-a-technician-access-to-follow-ups-in-servicetitan-mobile-image-w1g6swt5.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A40%3A33Z&se=2026-10-31T03%3A40%3A33Z&sr=c&sp=r&sig=wCuGGMawnB9VK%2FyDQQtt%2BB%2FnJqAprqRzLD9FD8q3efg%3D) .**
2. In the side panel, click **People > Technicians**.
3. Locate the technician account you want to modify and click **Edit**.
4. Go to the **Permissions** tab.
5. In the *Lead Generation* section, select the **Access follow ups** permission.
6. When finished, click **Save Changes**.

Remember, if the technician's email is already in use, you may need to remove it from the current active profile before adding it to the new admin profile. This avoids errors related to duplicate information.