---
title: "What is the process for cancelling a completed job and reopening the appointment in ServiceTitan?"
slug: "what-is-the-process-for-cancelling-a-completed-job-and-reopening-appointment-in"
updated: 2026-10-15T00:53:35Z
published: 2026-10-15T00:53:35Z
canonical: "help.servicetitan.com/what-is-the-process-for-cancelling-a-completed-job-and-reopening-appointment-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for cancelling a completed job and reopening the appointment in ServiceTitan?

## Problem

A job was incorrectly marked as completed with tasks, but it should have been cancelled. In the Job details, click **Add Appointment** and schedule an appointment to reopen and then cancel the job.

## Solution

You need to reopen the completed job to cancel it. While reopened, you can also delete the associated timesheet if necessary.

### Reopen the Appointment

1. Go to the job record for the job you need to cancel.
2. In the *Schedule Appointments* section, click **Add Appointment**.
3. Schedule an appointment to set the job back to *In Progress*.

> [!NOTE]
> **Note:** This can only be done if the invoice is in *Pending* status. If the invoice is *Posted*, you'll need to unpost it before you can proceed. If the invoice is *Exported*, you won't be able to re-open the job.

### Delete the Timesheet

If necessary, you can delete the timesheet associated with the job. Otherwise, you can skip this step.

1. In the reopened job, click **View Timesheets**.
2. Click **Delete** for the timesheet you want to delete.
3. Confirm you want to delete the timesheet.

### Cancel the Job

1. In the job record, click **Job Actions > Cancel**.
2. Select the reason for canceling the job and enter any additional comments.
3. Click **Apply**.
4. If the job had at least one invoice item, a pop-up will inform you that all invoice items will be deleted if you cancel the job. Click **Cancel Job** to confirm you want to cancel the job.

By following these steps, you can ensure the job is properly canceled in ServiceTitan.