---
title: "What is the process for adding a clickable link to booking confirmation text messages?"
slug: "what-is-the-process-for-adding-a-clickable-link-to-booking-confirmation-text"
updated: 2026-10-15T01:09:39Z
published: 2026-10-15T01:09:39Z
canonical: "help.servicetitan.com/what-is-the-process-for-adding-a-clickable-link-to-booking-confirmation-text"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the process for adding a clickable link to booking confirmation text messages?

## Problem

Office employees need to know how to make links in text messages clickable.

## Solution

### Workflows to Resolution

1. Go to **Settings > Communications > Customer Notifications**.
2. Click **Booking Confirmations > Customize**.
3. Enter the URL you want to make clickable directly into the body of the message. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-process-for-adding-a-clickable-link-to-booking-confirmation-text-messages-image-usz2g09l.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A37%3A58Z&se=2026-10-31T03%3A37%3A58Z&sr=c&sp=r&sig=HgAusEWZYm%2F4U%2FxU%2B4PAZ%2F8k3UiVNToIz9NdBSjGUkc%3D)
4. Click **Save** at the top of the screen.

By following these steps, the link you add will automatically become clickable in the text message, thanks to the phone provider's default settings.