---
title: "What is the issue with the phone greeting and why is it not working?"
slug: "what-is-the-issue-with-the-phone-greeting-and-why-is-it-not-working"
updated: 2026-10-15T01:08:04Z
published: 2026-10-15T01:08:04Z
canonical: "help.servicetitan.com/what-is-the-issue-with-the-phone-greeting-and-why-is-it-not-working"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the issue with the phone greeting and why is it not working?

## Problem

The phone greeting was set up but was not working. The customer did not hear the greeting when calling.

## Solution

1. Ensure your phone greeting is in a supported format, like WAV.
2. Call your tracking number from your phone to see if the greeting plays.
3. Confirm that the greeting is set up correctly in ServiceTitan. For more, see [Call Recording settings for Basic Phone Integration](/construction/docs/call-recording-settings-for-basic-phone-integration).
4. Call the tracking number again to verify the greeting is working.

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)