---
title: "Requisition pick list won't download"
slug: "what-is-the-issue-with-downloading-pick-list-from-requisition-how-to-fix"
updated: 2026-10-15T00:50:12Z
published: 2026-10-15T00:50:12Z
canonical: "help.servicetitan.com/what-is-the-issue-with-downloading-pick-list-from-requisition-how-to-fix"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requisition pick list won't download

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A03Z&se=2026-10-31T04%3A48%3A03Z&sr=c&sp=r&sig=LKMBoemNwBlC4CvP%2FLJF2l4yLk5wDF6I6OMuTnzv5Vk%3D) Troubleshooting **Role:** Managers · Office employees**Area:** Inventory · Purchasing · Requisitions · All versions · All business types

## **What you're seeing**

You open a requisition on a project and try to download its pick list, but the download doesn't start. No error message appears, and nothing happens when you click to download. The pick list is normally a document that lists the items to collect from an inventory location.

## **Why this happens**

There are 2 common reasons.

**Reason 1**

**A product defect blocked the download (now fixed).** When you clicked to download the pick list, the Project/Job Number selector that has to load first didn't load, so the download never started. This was fixed and released in a recent update.

**Reason 2**

**A local browser problem is interfering.** If you're on a current version of ServiceTitan and still hit this, the cause is likely something local — such as a browser blocking the download or serving a stale, cached page.

**Before you start**

You need permission to view and download inventory requisitions. If you don't have it, contact your administrator.

## **How to fix it**

Run these checks in order.

### **1****Make sure you're on the current version and refresh**

1. Open the project and go to the requisition created under it.
2. Do a hard refresh of the page (**Ctrl+Shift+R** on Windows, **Cmd+Shift+R** on Mac) to load the latest version.
3. Try to download the pick list again.

> [!NOTE]
> **✓ Done ·** The pick list downloads, and you can open and print it.

### **2****If it still doesn't download, rule out a local browser problem**

1. Check whether your browser is blocking pop-ups or downloads from ServiceTitan, and allow them if so.
2. Clear your browser cache (usually under **History** or **Privacy & Security**) to remove stale files, then retry.
3. Try a different browser or an incognito/private window.

> [!NOTE]
> **✓ Done ·** The pick list downloads after allowing downloads, clearing the cache, or switching browsers.

> [!NOTE]
> **✓ Next ·** If it still won't download after these checks, this is not the known (resolved) issue — contact Support with the details below.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The project and requisition numbers
- The browser and version you're using
- What happens when you click to download (nothing, an error, a blank file)
- Whether clearing the cache or trying another browser changed anything

## **Want to learn more?**

[**Edit, download, and cancel inventory requisitions ›**](https://help.servicetitan.com/construction/docs/edit-download-and-cancel-inventory-requisitions) How to open, edit, download, and cancel a requisition once it's created.

[**Inventory requisition and invoice closeout ›**](https://help.servicetitan.com/construction/docs/inventory-requisition-and-invoice-closeout-home) How requisitions and their invoices are reconciled and closed out.