---
title: "What is the best way to view call volumes by the hours of the day without Phones Pro?"
slug: "what-is-the-best-way-to-view-call-volumes-by-hours-of-day-without-phones-pro"
updated: 2026-10-15T01:23:27Z
published: 2026-10-15T01:23:27Z
canonical: "help.servicetitan.com/what-is-the-best-way-to-view-call-volumes-by-hours-of-day-without-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the best way to view call volumes by the hours of the day without Phones Pro?

## Introduction

Use the Unbooked and Abandoned Calls report by clearing filters and setting date ranges to see call volumes. Alternatively, view the CSR Manager Dashboard, applying date and Business Unit filters for detailed results.

## Problem

You want to see call volumes by the hour but don't have Phones Pro.

## Solution

### Workflow Summary

Customize the *Unbooked and Abandoned Calls* report or check the *CSR Manager Dashboard* to view call volumes.

### Use the Unbooked and Abandoned Calls Report

1. Go to **Reports** and search for the **Unbooked and Abandoned Calls** report. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-best-way-to-view-call-volumes-by-the-hours-of-the-day-without-phones-pro-image-7kltr9re.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D)
2. Clear all filters in the report. This action removes any pre-set filters that might limit the data you see.
3. Use the **From - To** calendar fields to set a range of dates to run the report on.
4. From the **Filter by** dropdown, select how you want to filter the report:
  1. **Call Date**: Date of the call
  2. **Job Completion Date**: Date the job was completed
  3. **Job Creation Date**: Date the job was booked
  4. **Job Scheduled Date**: Date work was scheduled to begin
5. When you're done setting your filters, click **Run Report**.

View the CSR Manager Dashboard

1. Go to the **Dashboard** tab and select select the **CSR Manager Dashboard**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-the-best-way-to-view-call-volumes-by-the-hours-of-the-day-without-phones-pro-image-e3tfitys.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A51%3A04Z&se=2026-10-31T02%3A51%3A04Z&sr=c&sp=r&sig=mWVN23Wf3ehAxcXNXFMo2aKqn39CtBL0voGcpckOuQs%3D)
2. Set the *Date* and *Business Unit* filters to narrow the results.

A call where the customer hung up before reaching a CSR. It cannot be attached to a customer or job and does not count toward CSR conversion metrics.

**What it does:** Tracks unanswered call volume so you can spot staffing gaps and recover lost revenue opportunities.

**Where to find it:** Dashboard › Agent Scorecards (Abandoned); or Search by Call type: Abandoned.

**Tags:** Phones Pro

[Learn more →](https://help.servicetitan.com/docs/understand-call-classifications) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)