---
title: "What is the best approach for renewing an expired service agreement with a deactivated business unit associated with it, without reactivating the business unit?"
slug: "what-is-the-best-approach-for-renewing-an-expired-service-ag"
updated: 2026-10-15T01:27:26Z
published: 2026-10-15T01:27:26Z
canonical: "help.servicetitan.com/what-is-the-best-approach-for-renewing-an-expired-service-ag"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the best approach for renewing an expired service agreement with a deactivated business unit associated with it, without reactivating the business unit?

## Problem

When trying to renew an expired service agreement, you may encounter the error: "Action cancelled Unknown business unit ID = was specified." This happens if the business unit (BU) is deactivated and you do not want to reactivate the service agreement.

## Solution

Check which BU is associated with the service agreement and create a new one with an active BU.

> [!NOTE]
> **Note:** This workaround is for *Expired* agreements. If the agreement is still active (for example, *Activated* or *AutoRenew*), you no longer need to create a new agreement—you can change its BU directly. For more, see [Add and update service agreement details](/construction/docs/add-and-update-service-agreement-details) or [Edit service agreements in bulk](/construction/docs/edit-service-agreements-in-bulk).

#### Verify the business unit

1. Go to the customer profile.
2. Go to the *Service Agreement* section and click on the Service agreement.
3. Check the business unit attached to the service agreement.
4. Go to **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A18Z&se=2026-10-31T04%3A48%3A18Z&sr=c&sp=r&sig=uq0fKLwhH%2FUqnCk6V5IyOMRwwCDrH9w2JrGGRyGjFoA%3D) **> Operation > Business Units**.
5. Verify if the business unit associated with the agreement is *deactivated*.

#### Create a New Service Agreement

Since you cannot change the business unit on an expired agreement, create a new service agreement.

1. Go to the customer profile.
2. Go to the *Service Agreements* section.
3. Click on **Create New Agreement**.
4. Enter the necessary details for the new agreement.
5. Ensure you select an active business unit for the new agreement.
6. Save the New Agreement.

For more, see [Create a service agreement step 1: Summary and design](/construction/docs/create-a-service-agreement-step-1-summary-and-design).