---
title: "What is the required status for a purchase order to be in to allow technicians to create returns in ServiceTitan Mobile?"
slug: "what-is-required-status-for-purchase-order-to-allow-technicians-create-returns"
updated: 2026-10-15T00:49:27Z
published: 2026-10-15T00:49:27Z
canonical: "help.servicetitan.com/what-is-required-status-for-purchase-order-to-allow-technicians-create-returns"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the required status for a purchase order to be in to allow technicians to create returns in ServiceTitan Mobile?

## Problem

Technicians cannot create returns against POs on mobile because the POs are in *sent* status. The POs must be in *received* status.

## Solution

### What is the required status for a purchase order to be in to allow technicians to create returns on mobile?

A purchase order must be in a Received status before a return can be conducted by a technician.

1. In the main navigation bar click **Inventory**.
2. In the left side menu, select **Purchase Orders**
3. Locate the purchase order you wish to return and check its *Status*. If the status is *Sent*, it needs to be marked as *Received*.
4. Click on the PO number hyperlink in the *P.O No* column. The PO details open.
5. Click Receive
6. Enter the vendor document number, the date, and the quantities received.
7. Click **Save**.