--- title: "What is causing the technician to not show up in the payroll dashboard?" slug: "what-is-causing-the-technician-to-not-show-up-in-the-payroll-dashboard" updated: 2026-10-15T01:05:16Z published: 2026-10-15T01:05:16Z canonical: "help.servicetitan.com/what-is-causing-the-technician-to-not-show-up-in-the-payroll-dashboard" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # What is causing the technician to not show up in the payroll dashboard? ## Problem The technician does not show up in the payroll dashboard. ## Solution If a technician isn't appearing in payroll, try the following steps to resolve the issue: - **Ensure the technician is included in payroll. Tip:***New technicians are excluded by default from payroll. Enable* Include in Payroll *option to include them in payroll.* - **Check the assigned payroll frequency.** - **Clear cache if the issue persists.** > [!TIP] > **Tip:** Changes may take a few minutes to appear on the Payroll Dashboard. Try a hard refresh if updates don't show immediately. ### Verify a technician is included in payroll You can confirm that a technician is included in payroll using one of the following methods. ### Option 1: From employee payroll settings 1. Go to top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D) . 2. From the side panel, go to **People > Payroll**. 3. On the *Payroll Settings* screen that opens, select **Edit** next to *Employee Payroll Settings*. 4. Click the **Excluded** tab. 5. Locate the technician who isn't included in payroll. It should say *No* next to their name in the *Include in Payroll* column. ![Employee payroll settings showing excluded employees and their payroll inclusion status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-the-technician-to-not-show-up-in-the-payroll-dashboard-image-ulza1gsa.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D) 6. Click **Undo Exclusion**. This opens the technician's Payroll settings, where you can ensure they are set up correctly. 7. After ensuring the technician is set up correctly, click **Undo Exclusion**. This removes the technician from the *Excluded* tab and adds them to the *Technician* tab under *Employee Payroll Settings*. ### Option 2: From the technician profile 1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D) . 2. In the side panel, go to **People > Technicians**. 3. Click **Edit** for the technician you want to include in payroll. 4. Click the **Payroll** tab. 5. Make sure the **Include in Payroll** option is selected. ![Technician payroll settings with option to include technician in payroll highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-the-technician-to-not-show-up-in-the-payroll-dashboard-image-c23nbs6w.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D) 6. Go back to the payroll dashboard and check if the technicians are showing up in the dashboard. If the technicians are not showing up, refresh the page. > [!TIP] > **Tip:** If the technicians are still not showing up, wait for a few minutes so the change applies, hard refresh the page and check again. > [!NOTE] > **Note:** Usually the issue is resolved by waiting a few minutes to allow a payroll period to be created for the technician. ### Verify a technician is assigned to the correct Payroll Frequency After verifying the technician is included in payroll, make sure they're set to the correct Payroll Frequency. 1. In *Employee Payroll Settings* screen, check the **Payroll Frequency** column for that technician. 2. If it is incorrect, click **Edit** next to *Payroll Frequency*. Select the correct Payroll Frequency for the technician. 3. Go back to the **Payroll Dashboard** and make sure you have the correct *Payroll Frequency* selected. ![Payroll dashboard showing options to select weekly or biweekly payment frequency.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-the-technician-to-not-show-up-in-the-payroll-dashboard-image-pqlb4eja.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A50%3A14Z&se=2026-10-31T02%3A50%3A14Z&sr=c&sp=r&sig=CiLzZSVXhp099ymtH7n6V1wX8RHscuj8aWqssjuvAcY%3D) 4. The technician should now show up on the Payroll Dashboard. > [!NOTE] > **Note:** If you do not have the correct Payroll Frequencies, please contact [Technical Support](http://go.servicetitan.com/ask). ### Clear browsing data 1. On your computer, open Google Chrome. 2. Go to **Settings > Privacy and security > Clear browsing data**. 3. Confirm that the following options are selected: **Browsing history** 1. **Cookies and other site data** 2. **Cached images and files** 4. Set the time range to **All time**. 5. Click **Clear data**. 6. Go to Payroll Dashboard and ensure technician shows up. If you're still experiencing issues after following these steps, please contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask).