---
title: "What is causing the Inventory Mobile App to display a message that the technician does not have permission, even though permission was granted, and how can it be resolved?"
slug: "what-is-causing-inventory-mobile-app-to-display-message-technician-no-permission"
updated: 2026-10-15T00:48:04Z
published: 2026-10-15T00:48:04Z
canonical: "help.servicetitan.com/what-is-causing-inventory-mobile-app-to-display-message-technician-no-permission"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the Inventory Mobile App to display a message that the technician does not have permission, even though permission was granted, and how can it be resolved?

## Introduction

This guide helps you fix an issue with the Inventory Mobile app. It covers why a technician might see a permission error even after being granted access.

## Problem

Technicians see a message saying they do not have permission. This happens even after permissions are granted.

## Solution

### Workflow Summary

Follow the steps below to enable the inventory mobile app access.

### Enabling inventory mobile app access

1. Go to the navigation bar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-the-inventory-mobile-app-to-display-a-message-that-the-technician-does-not-have-permission-even-though-permission-was-granted-and-how-can-it-be-resolved-image-jpynllz4.png?sv=2026-02-06&spr=https&st=2026-10-31T04%3A50%3A03Z&se=2026-10-31T05%3A50%3A03Z&sr=c&sp=r&sig=FpUZnPZvqQf%2FhDWETjS01aNi85fdRHOdrllY84Q8ciA%3D)**.
2. In the side menu, click **Inventory** or **Purchasing > Configurations**.
3. Click the **Purchasing** tab and turn on the **Enable Inventory Mobile App** toggle.
4. Save changes and log in to the Inventory Mobile app again.