---
title: "What is causing customers to receive multiple estimates?"
slug: "what-is-causing-customers-to-receive-multiple-estimates"
updated: 2026-10-15T00:35:56Z
published: 2026-10-15T00:35:56Z
canonical: "help.servicetitan.com/what-is-causing-customers-to-receive-multiple-estimates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing customers to receive multiple estimates?

## Problem

Customers receive more than one estimate, including old information.

## Solution

When emailing estimates to customers, don't select *Include All* if you don't want to send all the estimates to the customer. Instead, select the individual estimates you want to send to the customer.

### Email estimates

1. In ServiceTitan, open the estimate you want to send.
2. Click **Email Estimate**. ![Click Email Estimate](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-customers-to-receive-multiple-estimates-image-3ynu1xu4.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A56Z&se=2026-10-31T02%3A42%3A56Z&sr=c&sp=r&sig=tARfI8FMAEyMZxTKzePg56h90JRIPGuhmSpEKFpN%2Fk8%3D)
3. On the *Email Estimate* screen that opens, select the estimates you want to send.

> [!NOTE]
> **Note:** Do not select Include All if you don't want to send all estimates.

![select the estimates you want to send](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-causing-customers-to-receive-multiple-estimates-image-m85qvuhs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A42%3A56Z&se=2026-10-31T02%3A42%3A56Z&sr=c&sp=r&sig=tARfI8FMAEyMZxTKzePg56h90JRIPGuhmSpEKFpN%2Fk8%3D)
4. When finished, click **Send**.