---
title: "What is causing the Create Purchase Order page to not load fully after entering an active job number?"
slug: "what-is-causing-create-purchase-order-page-not-load-after-active-job-number"
updated: 2026-10-15T00:49:53Z
published: 2026-10-15T00:49:53Z
canonical: "help.servicetitan.com/what-is-causing-create-purchase-order-page-not-load-after-active-job-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the Create Purchase Order page to not load fully after entering an active job number?

## Problem

Users enter an active job number on the *Create Purchase Order* page. The page shows a loading icon but does not load fully.

## Solution

### What is causing the Create Purchase Order page to not load fully after entering an active job number?

This behavior requires testing with other jobs or POs to see if it can be replicated and determine the cause. Please [contact Technical Support](/construction/docs/contact-servicetitan-technical-support) for troubleshooting.