---
title: "What is causing call recording announcements to play mid-call when placing outbound calls through ServiceTitan and how can it be turned off?"
slug: "what-is-causing-call-recording-announcements-to-play-mid-call"
updated: 2026-10-15T01:13:28Z
published: 2026-10-15T01:13:28Z
canonical: "help.servicetitan.com/what-is-causing-call-recording-announcements-to-play-mid-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing call recording announcements to play mid-call when placing outbound calls through ServiceTitan and how can it be turned off?

## Problem

Users hear a message saying the call is being recorded. This happens mid-call when using the Click-to-Call feature. The message may play, but the call does not go through to the customer. This issue occurs intermittently.

## Solution

Deselect *For personal calls, play an announcement when toggling recording or adding participants to a recorded call* in the *Office-Wide Settings* section.

### Edit your Office-Wide Settings

Follow these steps to stop the Call Recording announcements from playing during calls.

1. In DialPad, go to **Admin Settings** **> Office**.
2. Scroll down to *Office-Wide Settings*.
3. Deselect *For personal calls, play an announcement when toggling recording or adding participants to a recorded call*.
4. Make an outbound call through ServiceTitan to ensure the issue is resolved.

> [!NOTE]
> **Note:** Call recordings are automatically paused when customer service representatives open the Charge Credit Card screen from Payment Collections regardless of their Pause Call Recording permissions. This is intended and cannot be disabled.

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)