---
title: "What is causing an automated menu to play every time you make an outbound call using Click-to-Call, and how can it be fixed?"
slug: "what-is-causing-automated-menu-play-every-time-outbound-call-click-to-call"
updated: 2026-10-15T01:07:39Z
published: 2026-10-15T01:07:39Z
canonical: "help.servicetitan.com/what-is-causing-automated-menu-play-every-time-outbound-call-click-to-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing an automated menu to play every time you make an outbound call using Click-to-Call, and how can it be fixed?

## Problem

When making outbound calls using Click-to-Call, users hear an automated menu instead of connecting directly. The caller ID shows the mainline number.

## Solution

If you hear an automated menu on outbound Click-to-Call, your *Office Phone* number may be wrong or misrouted—check it in your profile.

### Check the number in your employee profile

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A37%3A47Z&se=2026-10-31T04%3A37%3A47Z&sr=c&sp=r&sig=o5kcNqLqya2UpEGkuALwjUbdsS6r8mIQLtpcs8fLgxA%3D) .
2. In the side menu, click **People > Employees**.
3. Click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-edit.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A37%3A47Z&se=2026-10-31T04%3A37%3A47Z&sr=c&sp=r&sig=o5kcNqLqya2UpEGkuALwjUbdsS6r8mIQLtpcs8fLgxA%3D) to view and edit the employee profile information.
4. In the *Contact Information* section, ensure your *Office Phone* number is correct.
5. Call your *Office Phone* number directly.
  - If you hear the automated menu when calling your number directly, the issue is coming from your phone number. Contact your phone provider to see if there are any routing issues.
  - If you don't hear the automated menu when calling your number directly, document and contact [ServiceTitan Technical Support](https://go.servicetitan.com/#/ask) for further assistance.