---
title: "What is causing all incoming calls to go straight to voicemail in Phones Pro?"
slug: "what-is-causing-all-incoming-calls-to-go-straight-to-voicemail-in-phones-pro"
updated: 2026-10-15T01:11:28Z
published: 2026-10-15T01:11:28Z
canonical: "help.servicetitan.com/what-is-causing-all-incoming-calls-to-go-straight-to-voicemail-in-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing all incoming calls to go straight to voicemail in Phones Pro?

## Problem

Incoming calls are going straight to voicemail. Outgoing calls are working fine. The issue may be due to routing settings in DialPad's *Main Line*.

## Solution

Use the following steps to check and update your *Main Line* call routing settings in Dialpad to ensure incoming calls aren't being sent straight to voicemail.

### Adjust Dialpad Call Routing

1. In [Dialpad](https://dialpad.com/officesettings), go to **Admin Settings > Office > Main Line**.
2. Select **Business hours and call routing**, and then click **Edit Call Routing**.
3. Check your *Open* and *Closed Hours Routing*.
4. Ensure the routing is not set to **Directly to voicemail**.

> [!NOTE]
> **Note:** If the Main Line forwards calls to a Department or Contact Center, verify their respective routing settings as well.
5. Test incoming calls to confirm they no longer go to voicemail.