---
title: "No new invoice after selling an estimate and taking a deposit during a job"
slug: "what-happens-to-an-estimate-that-was-sold-during-a-job-and-a-deposit-was-taken"
updated: 2026-10-15T00:54:19Z
published: 2026-10-15T00:54:19Z
canonical: "help.servicetitan.com/what-happens-to-an-estimate-that-was-sold-during-a-job-and-a-deposit-was-taken"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No new invoice after selling an estimate and taking a deposit during a job

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A58Z&se=2026-10-31T04%3A48%3A58Z&sr=c&sp=r&sig=mCznISS7eNmlqAVvGBcP7D38orNVL6CobKVKRhSTKbo%3D) Troubleshooting **Role:** Office employees · Administrators · Technicians · All business types**Area:** Estimates, Invoicing, Payments, Field Mobile App · All versions

## **What you're seeing**

A technician sold an estimate during a job and took a deposit, but after the job is completed you don't see a new invoice for that sold work. You're not sure where the sold items and the deposit went.

## **Why this happens**

This is expected behavior, and where the items land depends on the option the technician chose when selling the estimate:

**Reason 1**

**Perform Work Now** The estimate items are added to the same job's invoice. No new job or invoice is created.

**Reason 2**

**Perform Work Later** The sold estimate items are booked into a new job, so nothing new appears on the original job. The items move to that follow-up job's invoice when it's booked.

The deposit is held as a credit on the customer. It applies to the follow-up job's invoice when it's booked, as long as your office's auto-apply rules for payments are set up for it.

## **How to fix it**

There's nothing broken to fix. This is how the sold-estimate workflow is designed.

### **1****Find the sold items and the deposit**

1. If the technician chose **Perform Work Now**, open the original job's invoice. The estimate items are there.
2. If the technician chose **Perform Work Later**, look for the follow-up job that was booked from the sold estimate. The items appear on that job's invoice.
3. The deposit shows as a credit on the customer's profile and applies to the follow-up job's invoice once it's booked.

> [!NOTE]
> **✓ Done ·** You've located the sold estimate items on the correct invoice, and the deposit is accounted for as a customer credit.

> [!NOTE]
> **Note:** If the deposit stayed as a credit and didn't apply to the invoice, apply it to the invoice manually and check that your office's auto-apply rules for payments are set up. If it still won't apply, contact Support.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The estimate number, original job number, and customer name
- Whether the technician chose **Perform Work Now** or **Perform Work Later**
- The deposit amount and date collected
- Whether the deposit shows as a credit on the customer's profile
- Whether the follow-up job was booked

## **Want to learn more?**

[**Present and sell estimates in the ServiceTitan Field Mobile App ›**](https://help.servicetitan.com/construction/docs/present-and-sell-estimates-in-the-servicetitan-field-mobile-app) How technicians build, present, and sell estimates in the field, including the Perform Work Now and Perform Work Later options.

[**Collect deposits on sold-for-later estimates in the ServiceTitan Field Mobile App ›**](https://help.servicetitan.com/docs/collect-deposits-on-sold-for-later-estimates-in-fma) How to take a deposit when an estimate is sold for later, and how that deposit is held as a customer credit until the follow-up job is booked.

[**Estimate shows $0 on the invoice for a material-only job ›**](https://help.servicetitan.com/construction/docs/what-are-the-steps-to-copy-an-estimate-into-an-invoice-and-collect-upfront) A related troubleshooting article for when a sold estimate lands on an invoice with a $0 total on a material-only job.