---
title: "What caused the inventory count progress to disappear on the inventory app and ServiceTitan website?"
slug: "what-caused-inventory-count-progress-disappear-inventory-app-servicetitan"
updated: 2026-10-15T00:48:29Z
published: 2026-10-15T00:48:29Z
canonical: "help.servicetitan.com/what-caused-inventory-count-progress-disappear-inventory-app-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What caused the inventory count progress to disappear on the inventory app and ServiceTitan website?

## Problem

Users reported that their inventory count progress was not saving. They noticed that the count was missing and showed as if nothing had been counted on both the mobile inventory app and the ServiceTitan website.

## Solution

1. Check if you were saving progress correctly. Ensure you click **Save Progress** after counting items.
2. Go to the *Inventory* section on the ServiceTitan website. Then, go to the *Inventory Counts* subsection.
3. Look for the specific count you were working on. For example, if you were counting items for a truck, find that truck's cycle count.
4. If you do not see your progress, try adding a count to an item and save the progress again. Use an item from the count you were working on. For example, if you were counting items on Truck 130, add a count to an item like "*CPVC-1-90*".
5. After adding and saving the count for one item, click **Finish for Now**. This action should change the status to *In Progress*.
6. Check the **In Progress** section under *Inventory > Inventory Counts* on the ServiceTitan website to see if your count appears there.
7. If the count still does not appear, uninstall and reinstall the inventory app on your mobile device.
8. After reinstalling, try to save progress on a count again. Make sure to click **Finish For Now** after saving.
9. Check the ServiceTitan website again to see if your progress is now visible.

Following these steps should help you resolve the issue of disappearing inventory count progress on both the ServiceTitan inventory app and website.