---
title: "What are the steps to set up call routing for Phones Pro and move a specific CSR to the top of the list"
slug: "what-are-the-steps-to-set-up-call-routing-for-phones-pro"
updated: 2026-10-15T01:12:07Z
published: 2026-10-15T01:12:07Z
canonical: "help.servicetitan.com/what-are-the-steps-to-set-up-call-routing-for-phones-pro"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are the steps to set up call routing for Phones Pro and move a specific CSR to the top of the list

## Problem

You need to set up call routing for Phones Pro. You want to move a specific CSR to the top of the list.

## Solution

### Set Up Call Routing and Move CSR to Top

1. Go to [Admin settings](https://dialpad.com/officesettings).

2. In the *Contact Centers* tab, select a contact center.

3. Click **Business hours & call routing**.

4. In the *Call Routing* section, select **Edit Call Routing**.

6. In the *Routing Options*, select **Agents > Fixed order**.

8. Click **View & edit order** to move the desired CSR to the top.

For more information on Call Routing, see [Set call routing rules for call centers](/construction/docs/set-call-routing-rules-for-call-centers).

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)