---
title: "What are the steps to add a technician to a Dialpad account in ServiceTitan?"
slug: "what-are-the-steps-to-add-a-technician-to-a-dialpad-account-in-servicetitan"
updated: 2026-10-15T01:13:41Z
published: 2026-10-15T01:13:41Z
canonical: "help.servicetitan.com/what-are-the-steps-to-add-a-technician-to-a-dialpad-account-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are the steps to add a technician to a Dialpad account in ServiceTitan?

## Problem

You need to give a technician access to a Dialpad account.

## Solution

You can assign a technician seat from **Settings > Phones Pro > Account Setup**. However, using this setup is not recommended as technician seats have limitations.

We recommend setting up technicians with a standard seat, as this removes some limitations. See [Understand standard and advanced seats](/construction/docs/understand-standard-and-advanced-seats) for more.

### Assign Phones Pro seats to employees

1. Go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A20Z&se=2026-10-31T04%3A48%3A20Z&sr=c&sp=r&sig=x4xTDpEgOuR4i5UCHkDE6WSZ1OT7mb12Ji%2F6SeG6o%2B0%3D) **.**
2. In the side panel, go to **Phones Pro > Account Setup**.
3. Under *Employee Seats*, for the employee you want to assign a seat, select the account type you want to assign: **Standard**, **Advanced** or **Tech**.

Technician seats don't support sending or receiving any SMS messages, including messages from the Dispatch Board or job details.

> [!NOTE]
> **Note:** If a technician needs a Phones Pro, we recommend they create an office profile and add it as a standard seat. This way, they can make outbound calls directly from the Dialpad mobile app and be included in call routing, while still receiving notifications through their original technician number.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)